Please arrive at least 15 minutes prior to your appointment to allow time for the consultation process. Late arrival will result in loss of treatment time. All treatments are to be paid for in full at the time of booking, cancellations require 48 hours notice. If cancelled outside this time, all monies will be refunded within 10 working days. Please call the Spa within 24 hours of booking to pay for your treatment.

The Spa reserves the right to cancel treatments if payment is not received in advance. Spa Days booked via 3rd parties are to be paid in full at the time of booking and are non-refundable or non-transferable if cancelled. Please inform us of any allergies, injuries, or any medical concerns that the spa should be aware prior to your arrival. Robes and towels will be provided. The Greenhouse Spa reserves the right to refuse and cancel treatments should the recipient have a medical condition that may result in injury or complications should the treatment be carried out. All medical conditions should be declared at the time of booking, or at the earliest convenience. This includes both current and previous medical conditions, such as Cancer, Diabetes, Psoriasis, Fungal Nail Infections, Arthritis, Hepatitis, pregnancy, stroke/seizure, recent bone breaks or dislocations etc.

If you are unsure as to whether your medical condition is relevant, please still inform our Spa team so that we can advise you further.

Payment is required at the time of booking, we have a 48 hour cancellation policy, any cancellations within this time will be charged in full. Non-arrivals will incur a 100% charge. All treatments and spa days are non refundable and non transferable after the original 48 hour cancellation period.

Cancellation Policy

Payment is required at the time of booking, we have a 48 hour cancellation policy, any cancellations within this time will be charged in full. Non-arrivals will incur a 100% charge.

Health Conditions

We strongly recommend advising us of any pre-existing health or medical conditions prior to your arrival so we can ensure we are providing you with suitable treatment.